Return or exchange of purchase

Product return or exchange terms

It is possible to cancel the order of gift wrapping paper or paper bags (hereinafter the Product) within a few hours after the purchase, send information to e-mail

Gift wrapping paper can be returned within 14 days or exchanged for another equivalent if all of the following conditions are met:

1) if its original packaging has been preserved

2) if the product has not been used, damaged and has no other visual and content changes since it was sent to you

We do not accept or change paper bags back unless you have been sent bags of inappropriate quality or other designs and sizes.

The costs of returning or exchanging the goods shall be borne by the buyer, unless the goods were delivered to the buyer from the company by a product of substandard quality or not in accordance with the depth, size or quantity ordered.

Return or exchange must be requested no later than 14 days after payment of the order by writing to e-mail, attaching a completed PRODUCT RETURN / REPLACEMENT form, which can be downloaded here:


Terms of Service

Welcome to the ECO PACK  (“ECO PACK”) website (“the Site,” “we,” “us,” or “our”). Hereinafter ECO PACK means  SIA “VEITERS KORPORĀCIJA”. ECO PACK provides this site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by these Terms as well as any other terms, guidelines or rules that apply to any portion of this site, without limitation or qualification. If you do not agree to these Terms, please do not use this Site in any way.

Additionally, ECO PACK reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.



We have adopted a Privacy Policy that you should refer to in order to fully understand how we collect and use your information.

Usage Restrictions

All of the content that appears on the ECO PACK website, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by ECO PACK. The entire content of the ECO PACK website is copyrighted as a collective work under EU copyright laws. ECO PACK grants you a limited license to access and make personal use of the content on this website. Content of the ECO PACK website is intended solely for the personal, noncommercial use by the users of our Site.  Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at



All orders of Products must be for personal use only. By purchasing ECO PACK’s products, you hereby agree not to resell, distribute, or use such Products for any commercial purposes. All orders are subject to cancellation based on Product availability, noncompliance with this Agreement or any other reason as determined in our sole discretion. If we have reason to believe that your order is not for personal use, we reserve the right to cancel the order. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order. We will refund any orders that we cancel or do not process.

When checking out, choose your country, you will see the final cost which already included shipping cost. If you see “Sorry, we don’t ship to your area” that means we don’t ship to chosen area. Note, we are unable to ship to international PO Boxes. The order total is guaranteed and includes shipping. Order will be processed by our third party global landed or air cost logistics provider.

ECO PACK uses a third party global landed cost e-commerce logistics provider to process + ship international orders. They are responsible for the financial transaction + physical shipping of the goods; ECO PACK’s team handles all customer support.



All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to ECO PACK, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of ECO PACK, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

Limited License and Site Access

We grant you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

Membership Eligibility

Membership for  is free. However, our membership services are not available to users under the age of 18 or to members who, at our discretion, have been suspended or removed from the ECO PACK systems. Members agree to all terms of service and must only apply for membership if eligible.


ECO PACK may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

Pricing Policy

At ECO PACK, we are committed to providing our customers with great quality products. Our products are sold online only at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, color, size, shape and look may occur. If you are not satisfied your purchase, please review our Returns and Exchanges section for further assistance.

Site Use

You cannot access or use the ECO PACK website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although ECO PACK cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

Also, you agree that no comments or other user submissions submitted by you to the ECO PACK website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Exchange Rates

Our account is in Euro, if you use a payment card of another currency, commission might be taken by payment system in accordance to internal exchange rate of the system.


Duties & Taxes

International taxes, tariffs and value-added tax are determined by the purchased merchandise’s country of origin (or the country it was manufactured) and the classification of that merchandise in accordance with a harmonized system used by the country. They are displayed in the order total at checkout.


Depending from what country the order will be delivered could be 2 cases:

Case 1: Customer pay taxes when receiving by himself, when order has delivered to destination country.

Case 2: Our logistics provider guarantees you will not have to pay additional fees (duties or taxes) at the time your order is delivered. By placing your order, you agree to the DDP (Delivery Duty Paid) Import Terms and Conditions.


DDP Import Terms and Conditions 

By purchasing goods on  I authorize ECO PACK to import the product on my behalf. I authorize ECO PACK may delegate the obligation to import the goods on my behalf to a subcontractor such as a customs broker. I agree to pay the taxes & duties in addition to the purchase price of the goods. 


Payment Methods

Payment methods may vary by country; you’ll find all available options at checkout.



Orders will be shipped within 1-3 business days from the order date if the item is in stock. Standard delivery takes 3-5 days in Latvia. Shipments around the world depend on the chosen option of delivery by the Customer during registration of the order. If the product card states “Pre-order”, the shipment will be made according to the production period, which is approximately indicated in the product card. Please note that the delivery terms are approximate.


User Submissions

ECO PACK strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to ECO PACK on or by this Site shall be and remain ECO PACK property. Users assign all property rights and interests to ECO PACK s allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, ECO PACK shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.


ECO PACK has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. ECO PACK has no obligation to display or post any content. ECO PACK, subject to the Privacy Policy referenced above, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. ECO PACK shall have no liability in connection with any content or content submitted to, transmitted via, or displayed or posted on this Site, regardless of whether provided by ECO PACK or any other party.

Correction of Site Errors

The information on the ECO PACK website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences. 

Modification/Termination of Website

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. ECO PACK shall not be liable to you or any third-party for any termination of your access.

Third Party Links 

To improve our Site, ECO PACK may use and promote services provided by outside third parties. However, even if the third party is affiliated with ECO PACK, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.


Notwithstanding any of these Terms of Use, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Terms of Use will still apply.

We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third party website or merchant or operator of such a third party website.


 all content contained on this site, including text, graphics, and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, eco pack disclaims all representations and warranties, express or implied, with respect to such content, whether provided or owned by eco pack or by any third party, including but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, loveness does not represent or warrant that the content accessible via this site is accurate, complete, or current, and you may not rely on the content accessible via this site.


Privacy Policy


ECO PACK (“ECO PACK”) collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.

The privacy policy (the “Privacy Policy”) described below covers the entire ECO PACK website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

Collected Information

When you place an order, submit your account information or participate in ECO PACK promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). ECO PACK will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.


In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At ECO PACK , we understand and recognize that we must maintain and use customer information responsibly.

Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other ECO PACK membership-related services.


Additional Means of Obtaining Information


As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.


Site Statistics

Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve ECO PACK products, services and our overall Site experience.

Information Sharing with Outside Parties

ECO PACK may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our Site or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites.  Our advertising partner makes the data we provide anonymous. ECO PACK will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third-party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Age Requirement is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.


We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from ECO PACK employees and corporate partners to ensure your personal information is always kept safe.

Modification of Policies

It is at our sole discretion that ECO PACK may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.


ECO PACK takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service. 

If you have questions or suggestions regarding our privacy standards please email